Questions marked with a
Welcome to the Asset Protection and Optimisation (ASPRO) customer survey
Network Rail is changing, breaking down barriers to make it easier for other organisations to invest in and build on the railway.
Your feedback will help improve the quality of service we provide our customers.
This survey should take no longer than a few minutes.
Your participation in this survey is completely voluntary. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point.
Please start with the survey now by clicking on the Next button below.
Please state which route ASPRO team you have been working with.
If unsure please
for a map of the team
-- Select --
Eastern: North & East
Eastern: East Coast North
Eastern: East Coast South
Eastern: East Midlands
Kent (South East)
North West (LNW North)
Sussex (South East)
West Coast South & Central (LNW South)
Are you able to provide the ASPRO reference? (if you provide this we will be able to link this feedback to your scheme)
On initial enquiry, the ASPRO team responded to me in written format within 5 working days with a contact to support me
In 5 working days or less
More than 5 working days
Within 15 working days from initial enquiry, the ASPRO team engaged with me to explore my requirements
In 15 working days or less
More than 15 working days
Did you enter an agreement with Network Rail?
Continue Without Answering